FAQ:

Frequently Asked Questions

When will I receive my yummy treats?

Please allow for 7-8 business days for your order to arrive.

Are Bruno’s Dog Treats suitable for dogs with sensitive teeth?

I have softer treat options for dogs with sensitive teeth. These treats can be cut into smaller bites if necessary.

Do you offer grain-free options for dogs with allergies?

I do offer dehydrated fruits and veggie treats. As for grain-free cookies, I am working on baking this option as well as gluten free for your furry friend. These treats will be available soon!

What is your refund policy?

Refund Policy for Bruno’s Dog Bakery

At Bruno’s Dog Bakery, we take pride in creating high-quality, delicious treats for your furry friends. Customer satisfaction is our top priority, and we want you and your pet to be happy with your purchase. Please review our refund policy below:

1. Satisfaction Guarantee: If you are not completely satisfied with your purchase, please contact us within 24 hours of receiving your order. We will do our best to resolve any issues, whether through a replacement or a refund.

2. Eligibility for Refunds: To be eligible for a refund, the following conditions must be met:

  • The product must be unused and in its original packaging.

  • You must provide proof of purchase (receipt or order confirmation).

  • Refund requests must be made within 24 hours of receiving the product.

3. Non-Refundable Items: Due to the nature of our products, we cannot offer refunds on:

  • Customized or personalized treats.

  • Perishable items that have been opened or consumed.

4. Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. How to Request a Refund: To initiate a refund, please follow these steps:

  • Contact us at info@brunosdogbakery.com.

  • Provide your order number, a description of the issue, and any supporting photos if applicable.

  • We will respond within 2 business days to assist you further.

6. Changes to This Policy: We may update this refund policy from time to time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised policy.

Thank you for choosing Bruno’s Dog Bakery! We appreciate your support and look forward to serving you and your furry companions.